SELF-EXCLUSION POLICY
Last updated: 01/03/2024
1. Introduction
1.1. Our company is committed to promoting responsible gambling and ensuring the well-being of our users. We understand that some individuals may need to take a break from gambling to maintain a healthy balance in their lives. To support this, we offer a self-exclusion feature that allows users to voluntarily "freeze" their accounts for a specified period, during which they will be denied access to their accounts. This policy outlines the process and conditions for self-exclusion.
2. Self-Exclusion Request
2.1 Users who wish to self-exclude from our Platform can do so by submitting a self-exclusion request to our customer support team.
2.2 The self-exclusion request can be made for a minimum period of 3 months up to 5 years and also the indefinite term is possible. During this time, the user's account will be inaccessible, and they will be prevented from participating in any gambling activities on our Platform.
2.3 The self-exclusion request can be submitted through the email - [email protected].
3. Effectiveness of Self-Exclusion
3.1 Once the self-exclusion request is received and processed by our team, the user's account will be immediately suspended for the requested period.
3.2 During the self-exclusion period, users will not receive any promotional material or communication related to our Platform activities.
3.3 All reasonable efforts will be made to ensure the user's self-exclusion is effective. However, the company shall not be held responsible for any breach of self-exclusion if the user attempts to access their account during the exclusion period through third-party methods.
4. Self-Exclusion Termination
4.1 At the end of the self-exclusion period, the user's account will automatically be reactivated, and they will regain full access to their account and activities on our Platform.
4.2 Users may choose to terminate the self-exclusion period before its expiration by submitting a request to our customer support team. The termination will only take effect after a 24-hour cooling-off period, during which the user will have time to reconsider their decision.
5. Responsible Gambling Support
5.1 Throughout the self-exclusion period, users are encouraged to seek professional help and support for any gambling-related concerns.
5.2 We may provide information and resources on responsible gambling practices, including contact details for gambling support organizations.
6. Privacy and Confidentiality
6.1 All self-exclusion requests will be handled with strict confidentiality, and the user's personal information will be protected in accordance with our Privacy Policy.
7. Amendments to the Self-Exclusion Policy
7.1 This policy is subject to periodic review and may be updated or amended to reflect any changes in regulatory requirements or business practices.
8. Contact Information
8.1. For any questions or assistance regarding the self-exclusion process, users can contact our customer support team at [email protected].